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FAQ
Frequently Asked Questions
I'm experiencing a travel emergency. What should I do?
Do I need to purchase travel insurance when I have other insurance coverage?
What do ART Plans cover?
Which nationalities are eligible to purchase cover?
How do I purchase the plan?
Who can be covered under my ART Plan?
Am I covered for travel to multiple countries?
My travel plans have changed. Can I change the details of my coverage, such as travel dates?
Where can I find my plan documents?
I never received my plan documents?
How do I know what my coverage limits are?
How do I cancel my travel protection plan?
Who is the insurance provider for the plans?
Are there any travel restrictions or other entry requirements for my destination?
How can the 24/7 assistance service help me?
If I need medical treatment while on my trip, will my medical bills be covered?
If I become ill with an Epidemic/Pandemic (such as Covid-19), am I covered?
If I am quarantined during my trip or if I am required to be quarantined on my scheduled return date, because of an Epidemic/Pandemic (such as Covid-19) exposure or illness, am I covered?
If I test positive for an Epidemic/Pandemic (such as Covid-19) during my trip, does the plan provide reimbursement for my lodging expenses?
What is a pre-existing medical condition?
If I have a pre-existing medical condition, can I still purchase travel protection?
Does the plan cover pregnancy?
How do I file a claim? What documents do I need?
